Refund Policy

1. Who handles refunds

Our online orders are processed by Stripe through its “Sold through Link” service (Sold through Link, LLC). Sold through Link is the Merchant of Record for all these orders: it charges you, issues your receipt and invoice, handles sales tax and answers questions about payment.

Email us at hello@nosadesk.com with your order number, or request a refund using the link in your Sold through Link receipt. The refund goes back to your payment method through Stripe. Link’s terms and mandatory consumer rights also apply.

2. 14 days on your first payment

If NOSA Desk is not right for you, you get a full refund within 14 days of the first payment of your plan. You do not need to give a reason. This applies to every first purchase, for businesses, self-employed people and private individuals alike, and also if you have already used your licence key.

This is a voluntary offer, separate from any statutory rights. Consumer withdrawal rights vary by country and can have exceptions once digital content is used. Switzerland has no general statutory withdrawal right for online purchases. Link's terms explain the rights it administers; where mandatory law gives you more, that law applies.

3. Renewals

You can cancel before your renewal date to stop future charges. The voluntary 14-day offer above covers the first payment, not every renewal. Any statutory rights on renewal, including those applicable to some UK annual subscriptions, and Link's terms still apply. If a renewal was unexpected, contact us or Link promptly.

4. Changing the number of people

Before a seat change, we tell you the amount and the effective date. The number of seats for a future renewal reflects the plan then in force.

5. After a refund

NOSA Desk works offline, so we cannot switch off a key remotely. After a refund the licence is not renewed, on a first yearly purchase no yearly key is sent, and you agree to stop using the refunded key. Your files remain yours, and your last built Desk stays readable.

6. Contact

hello@nosadesk.com, NOSA Studio Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.